10% of our profits go to charity

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Shipping and returns


The gems are shipped from Maaseik, Belgium.

For now we only ship to Belgium and the Netherlands.

If you are not in Belgium or the Netherlands and you would still like a gem, please let us know via goele@hoopsandhugs.com. We'll see what we can do for you!

Shipping is free starting from € 35!

For orders of less than € 35 you always have two options:

- With track & trace: € 5.95

- Without track & trace: € 3.45

If you order without a tracking code, the loss of the package in the post is at your own risk. Hoops & hugs cannot be held liable for this.

The jewelry is shipped in a high-quality, eco-friendly package that fits into your letterbox.

We always send your package within 2 working days. We usually work with bpost and PostNL. Normally they will deliver your package within 2 to 3 working days. The total delivery time is therefore approximately one week. But it can sometimes be a bit faster or slower.

Do you need something fast? Please let us know via goele@hoopsandhugs.com and we try to help you!

Our personalized jewelry is made especially for you and can therefore not be returned.

If you are unsure about something, you can always contact goele@hoopsandhugs.com and we are happy to help you!